Tenerife, Canary Islands
Terms & Conditions
Welcome to TENERIFE HOST website (the “Website”). This Website is provided solely to assist customers in gathering tours and excursions related information, determining the availability of tours and excursions, making legitimate reservations and for no other purposes.
This page states the Terms under which you may use this Website. Please read this page carefully. If you do not accept the Terms of Usage stated here, please do not use the Website. TENERIFE HOST reserves the right at any time, at our sole discretion; to change or otherwise modify these Terms without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified contents.
THESE TERMS AND CONDITIONS APPLY IN RELATION TO EXCURSIONS, TOUR OPERATORS, AND OTHER SERVICES FOR YOU AND ANYONE TRAVELING WITH OR THROUGH YOU (COLLECTIVELY AND INDIVIDUALLY “GUEST”) AND MAY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.YOUR ACCEPTANCE OF TICKETS OR VOUCHERS AND PURCHASE FROM TENERIFE HOST CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS (THE “CONTRACT”).
TENERIFE HOST is not a travel agency and does not provide or own transportation services, accommodations, tours, excursions or other travel experiences with exception of Private VIP Tours section. Although TENERIFE HOST displays information about travel experiences offered by third-party suppliers and facilitates reservations those suppliers, such actions do not in any way imply, suggest, or constitute TENERIFE HOST’s sponsorship or approval of third-party suppliers, or any affiliation between TENERIFE HOST and third-party suppliers.
You agree that TENERIFE HOST is not responsible for the accuracy or completeness of information it obtains from third-party suppliers and displays on its Website.
If you book a reservation for a travel experience through the Website, you agree to review and be bound also by the supplier’s terms and conditions and any other rules or policies related to the supplier’s travel experience. Your interactions with third-party suppliers are at your own risk. TENERIFE HOST will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any third-party suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with third-party suppliers.
NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of this Web site, you warrant that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
PREPAID TOUR & EXCURSION RESERVATIONS
By reserving your tour and excursion, you authorize TENERIFE HOST to book reservations for the total reservation price. You agree that your credit card will be charged by TENERIFE HOST for the total reservation price.
TOUR & EXCURSION RESERVATIONS WITH BOOKING DEPOSIT
By reserving your tour and excursion, paying a Booking Deposit as a part of total price, you authorize TENERIFE HOST to book reservations for the partial reservation price as the Booking Deposit. You agree that your credit card will be charged by TENERIFE HOST for the Booking Deposit as a part of total reservation price and you agree to pay the Remaining Balance directly to the tour or excursion or other activity supplier on the day of the tour or excursion or other activity in cash, by card or another method specified in your activity ticket or tour voucher.
For cancellations by Guests, cancellation charges depend on when TENERIFE HOST receives notice of the cancellation. Minimum cancellation charges are as follows:
CANCELLATIONS MADE BY CUSTOMERS:
Tours, Excursions and Activities listed on Website:
– 48 hours or less prior to the tour start time: No Refund
– 49 to 72 hours prior to the tour start time: 50% Cancellation Fee
– 73 to 168 hours prior to the tour start time: 25% Cancellation Fee
– 169 or more hours prior to the tour start time: Full Refund
Group Reservations and Special costumized Offers, prepared on request especially for your needs:
– 60 days prior to tour date: Full Refund
– 45 days prior to tour date: 50% Cancellation Fee
– 30 days prior to tour date: 75% Cancellation fee
– Less than 30 days prior to tour date: No Refund
CANCELLATIONS OF ANY BOOKING CAUSED BY TENERIFE HOST, THIRD PARTY TOUR OPERATORS, DUE TO WEATHER CONDITIONS AND ANY OTHER REASONS:
Tours, Excursions and Activities listed on Website:
– Always: Full Refund
Group Reservations and Special costumized Offers, prepared on request especially for your needs:
– Always: Full Refund
All cancellations or changes are subject to applicable restrictions. TENERIFE HOST Tours will apply any payments made toward the purchase price against any cancellation charges and will refund any balance remaining after the payment of any charges. In order to receive a refund, if applicable, client must request and receive a cancellation confirmation number. The cancellation charges outlined above are liquidated damages and not a penalty. Holiday periods may be subject to additional cancellation charges. NO REFUNDS OR ADJUSTMENTS WILL BE MADE FOR ANY PORTION OF TOUR OR ATTENDANT SERVICES NOT UTILIZED, INCLUDING, IF IT CAUSED BY CHANGED WEATHER CONDITION AFTER START OF THE TOUR OR EXCURSION.
No refunds or adjustments will be made for any portion of your tour not utilized.
CHANGES TO RESERVATIONS
All requested changes to reservations are subject to TENERIFE HOST’ sole discretion, and any changes must be approved in writing.
Changes are subject to all applicable fees, and charges. Guests wishing to make a change, please, answer the e-mail with your booking confirmation, ticket, tour voucher.
BANK & CREDIT CARD FEES
Some banks and credit cards impose fees for cross-border transactions. By reserving your tour and excursion on this website, you may see an additional cost/fee appearing on your credit card statement. This fee is solely determined by your Bank and/or Credit Card Company and TENERIFE HOST takes no responsibility for these associated costs. If you have any questions about these types of fees applied to your reservation, please contact your bank directly.
This privacy statement covers tenerifehost.com and websites operated by TENERIFE HOST. We understand that booking online involves significant trust on your part. We value your trust, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this Website, you are accepting the practices described herein.
TENERIFE HOST is the sole owner of the information collected from tenerifehost.com and its affiliate’s websites. We receive and store any information you enter on our website or give us in any other way. This includes information that can identify you (“personal information”), including your first and last name, telephone number, postal and email addresses, fax number, and billing information.
TENERIFE HOST do not store and do not have access to your credit card or debit card number, cardholder name, security code and expiration date – this information is stored by third party payment gateways who’s processing your payments (STRIPE for credit and debit card payments and PAY PAL for payments with your PayPal account).
You can choose not to provide information to us, but in general some information about you is required in order for you to book a tour/excursion; complete a traveler profile; book a an access permit for you; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.
HOW WE USE THE INFORMATION
We use billing information (such as your name, phone number, email address) for the purpose of completing the tours/excursions bookings you conduct on our website. We use other personal information about you for the following general purposes: to provide you with the tour/excursion information you request; to provide you with tour/excursion confirmation and updates; to manage your account, including processing bills and providing tour/excursion notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers on tours/excursions that may be of interest to you; to otherwise customize your experience with this website; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Usage; and as otherwise described to you at the point of collection.
TENERIFE HOST may be required by law to disclose information you have provided in obtaining its travel products or services. TENERIFE HOST may also disclose information against someone who poses a threat to its interests (such as customer fraud) or whose activities could bring harm to others. In addition, it may be necessary for TENERIFE HOST to provide customer information to third parties, such as credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
YOUR CHOICES WITH RESPECT TO COLLECTION & USE OF INFORMATION
As discussed above, you can choose not to provide us with any information, although it may be needed to book a tour/excursion or to take advantage of certain features offered on this website.
We also provide various ways for you to ‘opt-out’ of receiving additional information from us. These are offered at the time you provide us your information, when you receive an e-correspondence and/or by sending an email to firstname.lastname@example.org or a written inquiry to TENERIFE HOST, Avenida V Centenario 5, 38660 Costa Adeje – Playa de Las Americas, Santa Cruz de Tenerife, Spain. If you do not wish to continue receiving any online promotional communications from TENERIFE HOST, such as e-mail or online newsletters, you can opt-out of receiving these communications by clicking on the unsubscribe link located at the bottom of the e-correspondence received.
COOKIES & OTHER WEB TECHNOLOGIES
Cookies: A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our website. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
TENERIFE HOST collects certain technical information from your computer each time you request a page during a visit to the Web site. This information is collected from your computer’s Web browser and may include your IP address, operating system, Web browser software (i.e. Chrome, Safari or Internet Explorer), and referrer Web site. We also may collect information about your online activity, such as tours viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud.
Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether your information may be collected and thus may be used to identify you.
HOW WE PROTECT YOUR INFORMATION
We use HPPTS protocol of secure connection and we want you to feel confident about using this website to reserve your tours and excursions, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
All material contained within this website is the sole property of TENERIFE HOST and cannot be used, reproduced, copied or modified, in its entirely or in part, without prior consent by an authorized agent of TENERIFE HOST.
REVIEWS, COMMENTS & OTHER SUBMISSIONS
We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any tour and excursion reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant TENERIFE HOST, and its subsidiaries and corporate affiliates and the affiliated, co-branded and/or linked website partners through whom we provide service , a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that TENERIFE HOST may choose to provide attribution of your comments or reviews at our discretion, and that such submissions may be shared with our partners. You further grant TENERIFE HOST the right to pursue at law any person or entity that violates your or TENERIFE HOST’ rights in the Submissions by a breach of this Agreement. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these terms and conditions, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that TENERIFE HOST may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you.
MODIFICATION OF THESE TERMS & CONDITIONS
TENERIFE HOST reserves the right to change the terms, conditions, and notices under which this Website is offered and you agree to accept and be bound by those terms, conditions, and notices that are in effect at the time of your use of Website and facilities offered by TENERIFE HOST.
Some tours are physically demanding and are not suitable for the infirm, individuals with heart condition, women who are pregnant or the physically challenged. Tour times and dates may vary based on volume or availability. The Operators of tours are independent contractors. The Operators of tours are solely responsible for their acts and omissions and TENERIFE HOST and/or TENERIFE HOST Tours, assume no responsibility for such acts and omissions, or for any injury, loss, damage, sickness or accidents sustained on any of the tours offered for sale ‐ again, to the exclusion of tours identified as being owned by TENERIFE HOST. TENERIFE HOST in addition shall not assume any responsibility for the loss or damage to money, jewelry, clothing or other valuables that have not been tendered to Management for safe keeping.
LIMITATION OF DAMAGES
Guest HEREBY ACKNOWLEDGES AND AGREES that TENERIFE HOST and its affiliates, subsidiaries, insurers, directors, officers, employees, successors, assigns, agents or representatives, SHALL NOT BE LIABLE to Guest for liabilities, claims, actions, damages, cost or expense in any circumstances, for: (A) ANY PERSONAL INJURIES OR PROPERTY DAMAGE ARISING OUT OF OR CAUSED BY ANY ACT OR OMISSION ON THE PART OF ANY Guest(s) and/or Operators of tours, excluding tours identified as being owned by TENERIFE HOST; (B) EMOTIONAL DISTRESS, MENTAL SUFFERING, OR PSYCHOLOGICAL INJURY OF ANY KIND; OR (C) ANY CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES. This specifically includes but is not limited to liabilities, claims, actions, damages, cost or expense ARISING OUT OF OR CAUSED BY food or drink consumed at third party facilities belonging to third party Operators of tours.
TENERIFE HOST and/or TENERIFE HOST Tours cannot guarantee that it will satisfy special requests and we are not responsible if such requests are not met.
PERSONS WITH DISABILITIES
Persons with Disabilities: TENERIFE HOST cannot guarantee that transfer vehicles or tour sites are wheelchair accessible. However, if informed, we will endeavor to make the necessary arrangements. This may however come at an additional cost.
VENUE AND CHOICE OF LAW
ALL CLAIMS WHATSOEVER AGAINST TENERIFE HOST, ITS AFFILIATES, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS, ARISING FROM, IN CONNECTION WITH, OR INCIDENTAL TO THE CONTRACT, INCLUDING, BUT NOT LIMITED TO, ANY CLAIMS RELATING TO THE FORMATION, INTERPRETATION, CONSTRUCTION, WAIVER, MODIFICATION, PERFORMANCE, DISCHARGE, OR BREACH OF THE CONTRACT, OR THE EXISTENCE, EXTENT, OR BREACH OF ANY FIDUCIARY DUTY, OR ANY DUTY IN TORT OR PURSUANT TO ANY STATUTE, SHALL BE LITIGATED SOLELY AND EXCLUSIVELY IN THE COUNTRY IN WHICH THE EXCURSION AND/OR TOUR IS OPERATED, AND SHALL BE GOVERNED BY THE LAWS OF THE COUNTRY IN WHICH THE EXCURSION AND/OR TOUR IS OPERATED WITHOUT REGARD TO THE CHOICE OF LAW PRINCIPLES THEREOF.
USE OF GUEST’S LIKENESS
The undersigned Guest(s) irrevocably consents to and authorizes the use and reproduction by TENERIFE HOST, or anyone authorized by TENERIFE HOST, of any and all photographic, video and other visual portrayal(s) of the undersigned Guest(s), their child or ward, for any purpose whatsoever, including but not limited to use in magazines, brochures, flyers, television, internet, and websites displays without further reference or compensation. All rights, title and interest therein (including all worldwide copyrights therein) shall be the sole property of TENERIFE HOST or anyone authorized by TENERIFE HOST, free from any claims by the undersigned Guest(s) and or any person deriving any rights or interest from such Guest, AND each undersigned Guest(s) UNDERSTANDS AND HEREBY KNOWINGLY AND VOLUNTARILY SO AGREES.
COMPLIANCE WITH LOCAL LAW
Guest is responsible for knowing, obeying and complying with the laws and regulations of their destination, and neither TENERIFE HOST and/or TENERIFE HOST Tours, nor any Tour Supplier has any duty to inform or warn Guest about the destination’s laws and/or regulations.
This agreement is governed by the laws of Canary Islands, Spain. You hereby consent to the exclusive jurisdiction and venue of courts in Canary Islands, Spain in all disputes arising out of or relating to the use of this Website. Use of this Website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and TENERIFE HOST as a result of this agreement or use of this Web site.
Performance of this agreement by TENERIFE HOST is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of the right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by TENERIFE HOST with respect to such use.
If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect.
Fictitious names of companies, products, people, characters, and/or data mentioned herein are not intended to represent any real individual, company, product, or event.
Any rights not expressly granted herein are reserved.